Auditing & Support Specialist - Outpatient Services: [Position #867] SIGN-ON BONUS!



Welcome to David Lawrence Centers for Behavioral Health (DLC), where we provide life-saving and life-changing behavioral health care through the help of the industry's most skilled professionals.

Headquartered in Naples, Florida, DLC is a respected leader in the behavioral health field, providing comprehensive and innovative mental health and substance use treatment services.

Celebrating over 50 years of service to the region, DLC is a not-for-profit organization, overseen by a volunteer board of community leaders, and is accredited by The Joint Commission.

Serving adults, children and families, DLC provided more than 300,000 prevention, intervention and treatment services in the last year.

Auditing & Support Specialist - Outpatient Services: [Position #867]

Our Outpatient Services Program is a clinic-based environment that provides extensive services to Collier County residents that might not otherwise have access to mental health and wellness resources.

This position is part of a pivotal team that carries our Clients through the entire care process. If you are motivated by an opportunity to contribute to life-changing wellness, we encourage you to explore. A strong commitment to Client service and an ability to remain organized are requirements for success in this role.


- Detailed oriented skills to properly audit client charts for the outpatient services nurses and providers.

- Obtaining relevant and accurate information to ensure an accurate chart is maintained.

- Being able to work with the medical services team to back up other positions in the department.

- Utilizing "full-throttle" communication skills that portray the care you take for your work in writing, and the smile in your voice during conversation.

- Taking initiative to use all hours of your day in solving problems, taking on special projects or supporting other team members.

- Detecting and remedying any mistake or violation of DLC policy through the appropriate channel.

- Recognizing that every day is a fresh start for your team and your Clients.


- HS Diploma or GED = Required

- Scheduling experience in the medical field = Preferred

- 2 years of related experience (or formal training in related field) = Preferred

- Exceptional customer service skills that focus on meeting needs = Required

- Desire to combine independent work with team support = Required

- Ability to balance the highs and lows of a demanding work environment = Required

- A communication style that can stand up to sometimes taxing Client interactions = Required

- Spanish Bilingual = Preferred

- Ability to ensure that all activities are managed according to policies and procedures = Required

- Microsoft Office 365 (Including Teams) = Required

- Electronic Medical Records (EMR) & HIPAA experience = Strongly Preferred

- Remaining compliant with all Trainings/Immunizations = Required

- Ability to clear a DCF Level II Mental Health Fingerprinting, Drug Screen & Local Criminal Check = Required


- Full-Time Hourly/Non-Exempt position
~ Monday-Thursday 8AM-5PM (Some flexibility available)
~ Friday 8AM-3PM
~ NO Weekends or Holidays!

- COMPREHENSIVE benefits outside of competitive salary include:
~ Exciting 401(k) w/ Employer Match
~ Employer Paid Life/AD&D
~ Generous PTO & Paid Holidays
~ Medical/Dental/Vision Insurance
~ Diverse discounts with local businesses
~ DLC-sponsored Health & Wellness Initiatives EAP
~ Extensive Tuition/Licensure Reimbursement Plans


DLC is a symbol of hope for children, adolescents, adults and the elderly residing in Southwest Florida who struggle with mental health and substance use challenges.

Through DLC's work, lives are saved, families are kept together, children succeed, homelessness is reduced, quality of life is returned, and dignity is restored to those in need.

Together we can inspire and create an environment that empowers people towards transformative wellness to achieve what is possible!

If you are interested in making a commitment to providing exceptionally compassionate care and making a powerful difference in the lives of our Clients and their families, you may contact Head Recruiter Beth Poulin directly via