Collections Specialist: Accounts Receivable (A/R) [Position # 1278]

Department: Accounts Receivables

FLSA Status: Full Time/Hourly/Non-Exempt
Location: Naples, FL

Hiring Incentives: SIGN ON BONUS, Benefits, include but not limited to: Medical, 401k and tuition reimbursement

Schedule: Monday-Thursday, 8:00am - 5:00pm and Friday, 8:00am - 3:00pm

Position Summary

The Collections Specialist is a fundamental position for our DLC's Accounts Receivable Department as its main focus is to ensure that our insurance payments are received in a timely fashion manner in order to keep our cash flow. This gets accomplished by monitoring services with open balances, contacting the different healthcare payers and following up on claim status. This role requires a high level of service to clients as they maneuver their way through the financial aspect of their overall mental health plan.

Essential Duties and Responsibilities

• Constantly monitoring services with outstanding balances to ensure payments are received
• Submitting corrected claims whenever is needed
• Reaching out to insurance companies to obtain payment statuses
• Appealing/disputing claims when payment or final claim status is not appropriate
• Processing Collections duties in a timely and accurate manner-
• Reconciling a variety of services in accordance to policies and procedures
• Assisting with collections of Self Pay Accounts
• Maintaining professional, informative and supportive correspondence with external Clients and internal colleagues
• Other duties as needed to assist the A/R and Accounting Teams.

Qualifications

• High School Diploma/GED
• 1 year of related experience
• Seamless ability to switch between tasks of all levels and sizes
• High-level knowledge of Collections and Insurance
• Billing experience
• Efficient and effective communication skills
• Confidence in handling multiple project deadlines and goals simultaneously
• The understanding that all members of a Team matter equally
• Advanced Microsoft Office 365 (Including Teams) skills
• Staying compliant on all trainings and immunizations
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check

Physical Requirements:

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.