Job Title: Development Operations Manager

Location: Naples, Florida

Company: David Lawrence Centers For Behavioral Health

Job Type: Full-Time & Salaried/Exempt
~ Target Standard Business Hours, Monday-Friday
~ Occasional Evening/Weekend Events

Salary: Starting at $60,000 per year (additional compensation considered for experience, language skills, potential impact, etc.)

Hiring Incentives: Sign on Bonus, Immediate PTO Accrual, Full Benefits W/401k, Professional Development & Tuition Programs.

Job Summary: This role plays a critical part in advancing DLC's mission to inspire and create lifesaving and life-changing wellness for every individual and family served-ensuring that the operational foundation behind our fundraising efforts is strong, reliable, and aligned with purpose.

By partnering closely with development leadership and frontline fundraisers, this role manages timelines, workflows, data, systems, and reporting that enable meaningful donor relationships, ensure grant compliance, and support informed decision-making-while remaining adaptable as priorities evolve in an entrepreneurial, dynamic, mission-driven environment.

Key Responsibilities

General:

- Responsible for overseeing the integrity and effectiveness of all development systems, data, administrative functions, grant reporting, and project management across the development department.

- Serving as a trusted operational leader to ensure people are supported, systems are mission-aligned, and work is executed with accuracy, accountability, and care.

Development Operations & Administration:

- Provide leadership to development, administrative, and database staff that fosters clarity, trust, professional growth, and accountability.

- Oversee all administrative functions within the development department, ensuring work is completed accurately, consistently, and on time.

- Establish, document, and maintain clear workflows and standard operating procedures that support high performance and reduce inefficiencies.

- Serve as a collaborative operational partner between Development, Finance, IT, Programs, and other internal teams to ensure alignment and timely execution.

Database Management & Data Integrity:

- Ensure the donor database/CRM is a trusted and reliable system through rigorous standards for data accuracy, integrity, security, and compliance.

- Lead database staff in maintaining consistent data practices, documentation, and quality control.

- Make informed decisions regarding data structure, coding, and reporting to support both current needs and long-term organizational goals.

- Manage system enhancements, integrations, and vendor relationships to ensure stability, scalability, and effectiveness.

Data Analysis, Reporting & Insights:

- Oversee all development reporting, dashboards, and performance metrics related to fundraising activity and operational outcomes.

- Deliver timely, accurate, and meaningful reports that support leadership decision-making and strategic planning.

- Use data as a tool for learning and continuous improvement, helping teams understand performance trends and opportunities.

- Ensure all internal and external reporting commitments are met without exception.

Systems, Processes & Continuous Improvement:

- Own and continuously refine development systems and operational processes to improve efficiency, reduce risk, and support growth.

- Lead process improvements thoughtfully, ensuring changes are implemented smoothly and communicated clearly.

- Identify operational challenges proactively and implement solutions that enhance workflow, accuracy, and collaboration.

- Balance structure with flexibility to support both consistency and responsiveness.

Project Management & Scheduling:

- Serve as the central project manager for development initiatives, ensuring clarity of scope, timelines, responsibilities, and deliverables.

- Develop and maintain detailed project plans and schedules for campaigns, appeals, reporting cycles, grant deliverables, and operational priorities.

- Monitor progress, track milestones, and adjust plans as needed to maintain momentum and meet deadlines.

- Provide clear and regular status updates to leadership to ensure transparency and alignment.

Grant Administration & Reporting:

- Oversee all grant administration and reporting activities to ensure compliance with funder requirements and internal standards.

- Coordinate timelines and deliverables with program, finance, and development teams to ensure accurate and timely submissions.

- Maintain organized grant documentation, reporting calendars, and compliance records.

- Ensure grant reporting reflects professionalism, accuracy, and strong stewardship.

Qualifications

Required Technical & Professional Qualifications:

- Bachelor's degree in nonprofit management, business administration, data analytics, project management, or a related field; equivalent professional experience may be considered.

- Minimum of 5-7 years of experience in development operations, advancement services, nonprofit administration, or a related operational leadership role.

- Demonstrated expertise managing donor databases and CRMs, with advanced proficiency in Raiser's Edge strongly preferred.

- Proven experience overseeing data integrity, reporting, and compliance across complex systems.

- Strong project management experience, including planning, scheduling, prioritization, and cross-functional coordination; familiarity with Ninety.io or similar project management platforms is highly desirable.

- Experience managing multiple concurrent projects, deadlines, and stakeholders in a fast-paced, mission-driven environment.

- Experience supervising staff and leading operational workflows with clarity and accountability.

Preferred Experience:

- Experience supporting capital campaigns, major fundraising initiatives, or complex grant portfolios.

- Familiarity with nonprofit financial processes, audits, and funder compliance requirements.

- Experience working in healthcare, behavioral health, human services, or similarly regulated nonprofit environments.

- Comfort collaborating closely with executive leadership, fundraisers, finance, IT, and other teams.

Leadership Qualities & Personal Attributes: The ideal candidate brings a blend of steady operational strength and forward-thinking leadership, including…

- A service-oriented leadership style that prioritizes supporting others, building trust, and creating clarity in complex environments.

- A natural inclination toward structure, accuracy, and follow-through, paired with a strong sense of ownership and accountability.

- The ability to think strategically and long-term while remaining highly effective in day-to-day execution.

- Confidence in navigating change - able to adapt quickly, reprioritize when needed, and guide others through shifting demands without losing momentum.

- A solutions-focused mindset that anticipates challenges, identifies opportunities for improvement, and moves work forward constructively.

- Strong emotional intelligence, empathy, and professionalism - particularly important in a behavioral health mission where compassion and care matter deeply.

- The ability to bring calm, clarity, and positive energy to high-pressure situations, balancing urgency with thoughtfulness.

- A genuine commitment to the mission of David Lawrence Centers and the belief that strong systems, data, and operations are essential to changing lives.

Additional:

- Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Required

- Staying compliant on all trainings and immunizations = Required

- Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check = Required

Physical Requirements: This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.