Job Title: Office Coordinator - Crisis Stabilization Unit (CSU)

Reports To: Practice Manager
Department: Behavioral Health Services
FLSA Status: Full Time/Non-Exempt
Location: Naples, FL

Hiring Incentives: SIGN ON BONUS, Benefits, include but not limited to: Medical, 401k and tuition reimbursement??

Position Summary:

The Office Coordinator for the Crisis Stabilization Unit (CSU) plays a critical role in ensuring the smooth and efficient operation of administrative functions. This position is responsible for performing insurance verification, managing financial processes, and providing operational support to the Practice Manager and program staff. The Office Coordinator serves as the central administrative support to help maintain compliance, coordinate daily program functions, and support the delivery of high-quality behavioral health services to individuals in crisis.

Key Responsibilities:

Administrative & Operational Support:

• Serve as a primary point of contact for administrative tasks within the CSU.
• Support the Practice Manager in managing daily workflows, program logistics, and staff coordination.
• Assist in maintaining compliance with regulatory, accreditation, and organizational standards.
• Coordinate with program staff to ensure continuity of care and smooth program operations.

Insurance & Financials:

• Conduct timely and accurate insurance verifications for incoming and existing clients.
• Assist with data entry
• Work with clients and families to explore financial options
• Maintain updated records of insurance information and communicate changes to clinical and billing staff.

Client & Staff Support:

• Greet clients, visitors, and external partners in a professional and compassionate manner.
• Support client admissions and discharges with required documentation and system entry.
• Act as a liaison between clinical and administrative teams to support overall program functionality.
• Maintain accurate and confidential records in accordance with HIPAA and agency standards.

Back-Up Duties:

• Provide backup coverage for the Practice Manager as needed.
• Assist in scheduling, meetings, and communications for program and leadership staff.
• Coordinate facility needs, office supplies, and equipment maintenance.

Qualifications:

• Bachelor's degree in Healthcare Administration, Business, or related field= Required
• Minimum 2 years of administrative experience, preferably in a healthcare or behavioral health setting.
• Knowledge of insurance verification and basic medical billing preferred.
• Strong organizational and multitasking skills with attention to detail.
• Proficient in Microsoft Office Suite and electronic health records (EHR) systems.
• Excellent communication and interpersonal skills; ability to work with individuals experiencing crisis or behavioral health issues with sensitivity and professionalism

Physical Requirements:??

• ? This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.??