PRN - Development Specialist [Position # 453]




Job Code Title:

Administrative Support Specialist







Reports to:

Supervisor / Service Director




Position Summary: This position provides customer service and clerical support to specific administrative area or function. 


Level of Autonomy:  Maximum or moderate supervision, depending on career level. 


Essential Functions

Duties may include, but are not limited to:

Performance Domain


Provide standardized clerical support for a particular function, e.g. reception, accounts payable/receivable, medical records, monetary transactions, insurance verification, pre-certification/recertification, etc.

Program Support Services

Administrative Services


Promote customer service and satisfaction.  Answer multi-line phones professionally and efficiently.  Assist clients, staff, volunteers and visitors as directed. Responsible for customer contact for purpose of collection of accounts receivables and determination of additional funding sources.

Program Support Services

Administrative Services


File and retrieve records within area of responsibility, prepare summaries and monitor compliance with established standards.  Audit records to ensure compliance with documentation guidelines.

Program Support Services

Administrative Services

Corporate Compliance


Type correspondence, memoranda, reports, records and other documents from rough draft, transcription or verbal instructions.

Program Support Services

Administrative Services


Employment Responsibility

Performance Domain

  • Adherence to all David Lawrence Center Policies and Procedures.
  • Adherence to Program Specific Policies and Procedures.
  • Successful completion of all mandatory training requirements.
  • Adherence to David Lawrence Center Time and Attendance Standards.
  • Adherence to David Lawrence Center Code of Ethics and Boundaries.
  • Minimizing, reporting and managing risk to clients, staff and David Lawrence Center.
  • Demonstrates understanding of and job performance that incorporates David Lawrence Center Charter and values such as integrity, exceptional compassionate care, collaborative partnerships, creativity and resourcefulness.   Embraces the culture of our organization that empowers people towards life changing wellness.


Employment  Responsibility

Education and Experience

  • HS/GED
  • Minimum  one year relevant experience

Knowledge and Skills

  • Demonstrate ability to relate to a wide variety of co-workers, clientele, governing agencies and public.
  • Minimum intermediate level Microsoft Office skills
  • Knowledge of HIPAA preferred

Additional Certifications, Licensure or Training

  • None

Additional Requirements:

  • Multiple language skills may be required for some program areas

Performance Aptitudes

  • Data Utilization: Requires the ability to compile, assemble, copy, record and/or transcribe data and/or information according to a prescribed schema or plan.  Includes judging whether readily observable functional, structural or compositional characteristics are similar to or divergent from prescribed standards, procedures or routines.
  • Human Interaction: Requires the ability to exchange information for the purpose of obtaining information or clarifying details.  Performs such within well established policies, procedures and standards.
  • Equipment, Machinery, Tools, and Materials Utilization:  Requires the ability to start, stop, operate and monitor the functioning of equipment, machinery, tools, and/or materials used in performing essential functions.
  • Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
  • Mathematical Aptitude:  Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages.
  • Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form.  Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
  • Situational Reasoning:  Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.

ADA Compliance:

  • Physical Requirements: Tasks may involve the ability to exert light physical effort in sedentary to light work but may involve some lifting, carrying, pushing/pulling of objects and materials of moderate weight (up to 25 lbs).  Tasks involve work at a keyboard or work station, resulting in repetitive hand/arm motion and extended periods of time of visual contact with a computer monitor.  Staff assigned to residential programs may assist with physical restraint of aggressive clients using methods approved by David Lawrence Center guidelines.
  • Sensory Requirements:  Some tasks require visual perception and discrimination.  Strong written and verbal communication skills required.
  • Environmental Factors:  Tasks are regularly performed without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes; machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents; violence, disease or pathogenic substances.
  • Occupational Exposure: May be exposed to standard office materials such as printer toner, paper dust, correction fluid, etc.

David Lawrence Center is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, David Lawrence Center will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

David Lawrence Center is a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law.

Approved by:

Signature on File


October 1, 2012

Director of Human Resources