Job Title: Practice Manager - Substance Use Residential Program

Reports To: Program Director / Clinical Director

Location: Naples, Fl

Employment Type: Full-Time/ Exempt

Salary: Starting at $50,000 annually (based on experience)

Benefits: Include but no limited to: Medical, 401k and tuition reimbursement

Job Summary

The Practice Manager for the Substance Use Residential Program is responsible for overseeing the daily operations of the program, ensuring the delivery of high-quality care to clients, and supporting clinical and administrative staff. This role combines leadership, operational management, and compliance oversight to create a structured, client-focused environment.

Key Responsibilities

Program Operations

• Oversee the day-to-day operations of the residential program, ensuring smooth workflows and high-quality service delivery.
• Manage the implementation and adherence to program policies, procedures, and standards.
• Collaborate with clinical and administrative teams to optimize program performance and outcomes.
• Monitor occupancy and client intake processes to maintain program capacity and efficiency.

Staff Supervision and Development

• Recruit, train, and supervise administrative and support staff.
• Support clinical staff by coordinating schedules, resources, and tools needed to deliver effective treatment.
• Conduct regular performance evaluations and provide constructive feedback.
• Promote a positive work environment that emphasizes collaboration and professional growth.

Compliance and Quality Assurance

• Ensure the program adheres to all state, federal, and accreditation regulations related to substance use treatment.
• Maintain client confidentiality and compliance with HIPAA and other relevant standards.
• Monitor and address program outcomes, performance metrics, and client satisfaction.
• Prepare for and facilitate inspections, audits, and reviews by regulatory bodies.

Financial and Administrative Management

• Manage program budgets, monitor expenses, and identify cost-saving opportunities.
• Oversee billing and reimbursement processes to ensure timely and accurate submissions.
• Coordinate purchasing, vendor relations, and inventory management.
• Develop and implement operational strategies to enhance program efficiency and effectiveness.

Client and Stakeholder Engagement

• Serve as a point of contact for client families, community partners, and referral sources.
• Respond to client concerns and complaints, ensuring timely and satisfactory resolutions.
• Represent the program in community meetings, outreach events, and professional networks.

Qualifications

Education

• Highschool Diploma=Required
• Bachelor's degree in healthcare administration=Preferred

Experience

• Minimum of 2 years of management experience in a substance use treatment program, behavioral health, or similar healthcare setting.
• Proven track record of operational and staff management.
• Experience with compliance, regulatory standards, and accreditation processes in a healthcare environment.

Skills

• Strong leadership, organizational, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Knowledge of substance use treatment modalities and recovery principles.
• Proficiency in electronic health records (EHR) and other healthcare management software.
• Exceptional communication and conflict-resolution skills.

Work Environment

• This role requires flexibility to address operational needs, which may include occasional evening or weekend hours.