Job Title: Program Support Front Desk
Location: Naples, Florida
Job Type: Non-Exempt/Full Time
Salary: $35,200-$45,200
Benefits: Include, but not limited to Medical, 401k, tuition reimbursement, professional development opportunities, etc.
Schedule: Monday-Thursday. 7:30am-4:30pm and Friday, 7:30am-2:30pm.
Job Summary: The Program Support Front Desk position serves as the first point of contact for clients, visitors, and staff at our mental health facility. This role involves providing administrative support, managing communications, and ensuring a welcoming and supportive environment for individuals seeking mental health services.
Key Responsibilities:
Greeting clients and visitors warmly, ensuring a positive first impression of the facility
Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments
Schedule appointments for clients and assist with registration processes
Maintain accurate and confidential client records in compliance with HIPAA regulations.
Provide information about programs, services, and resources available at the facility
Assist with administrative tasks such as filing, data entry, and managing office supplies
Coordinate with clinical staff to ensure smooth operations and effective communication
Support outreach efforts and community engagement initiatives as needed
Handle client inquiries and concerns with empathy and professionalism
Qualifications:
High school diploma or equivalent; additional education or certification in mental health or related fields is a plus
Previous experience in a front desk or administrative support role, preferably in a healthcare or mental health setting
Strong communication and interpersonal skills, with a compassionate approach to client interactions
Proficiency in office software (e.g., Microsoft Office Suite, electronic health records)
Ability to maintain confidentiality and adhere to ethical standards
Strong organizational skills and attention to detail
Ability to work collaboratively in a team-oriented environment