Job Title: Program Support Front Desk

Location: Immokalee, Florida

Job Type: Non-Exempt/Full Time

Salary: $35,200-$45,200

Benefits: Include, but not limited to Medical, 401k, tuition reimbursement, professional development opportunities, etc.

Schedule: Monday-Thursday. 8:00am-6:00pm. 

Job Summary: The Program Support Front Desk position serves as the first point of contact for clients, visitors, and staff at our mental health facility. This role involves providing administrative support, managing communications, and ensuring a welcoming and supportive environment for individuals seeking mental health services.

Key Responsibilities:

• Greeting clients and visitors warmly, ensuring a positive first impression of the facility
• Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments
• Schedule appointments for clients and assist with registration processes
• Maintain accurate and confidential client records in compliance with HIPAA regulations.
• Provide information about programs, services, and resources available at the facility
• Assist with administrative tasks such as filing, data entry, and managing office supplies
• Coordinate with clinical staff to ensure smooth operations and effective communication
• Support outreach efforts and community engagement initiatives as needed
• Handle client inquiries and concerns with empathy and professionalism

Qualifications:

• High school diploma or equivalent; additional education or certification in mental health or related fields is a plus
• Spanish/English Bi-Lingual-Required
• Previous experience in a front desk or administrative support role, preferably in a healthcare or mental health setting
• Strong communication and interpersonal skills, with a compassionate approach to client interactions
• Proficiency in office software (e.g., Microsoft Office Suite, electronic health records)
• Ability to maintain confidentiality and adhere to ethical standards
• Strong organizational skills and attention to detail