Program Support Specialist: Horseshoe Campus (Naples)

Job Title: Program Support Specialist - Horseshoe Campus

Location: Naples, Florida

Job Type: Hourly/Non-Exempt & Full-Time

Benefits: Offering a sign-on bonus, immediate PTO accrual, comprehensive medical/dental/vision benefits, 401(k) with employer match, and professional development/tuition assistance.

Schedule: Monday- Tuesday 9:00am to 7:00pm, Wednesday 8:30am to 6:30pm, Thursday 8:00am to 6:00pm - Friday: Off (unless extra hours needed)

Job Summary:

DLC's Program Support Specialists serve as the first point of contact for clients, visitors, and staff at our mental health facilities. This role involves providing administrative support, managing communications, and ensuring a welcoming and supportive environment for individuals seeking mental health services.

Key Responsibilities:

• Greeting clients and visitors warmly, ensuring a positive first impression of the facility.
• Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments.
• Schedule appointments for clients and assist with registration processes.
• Maintain accurate and confidential client records in compliance with HIPAA regulations.
• Provide information about programs, services, and resources available at the facility.
• Assist with administrative tasks such as filing, data entry, and managing office supplies.
• Coordinate with clinical staff to ensure smooth operations and effective communication.
• Support outreach efforts and community engagement initiatives as needed.
• Handle client inquiries and concerns with empathy and professionalism.

Qualifications:

• High school diploma or equivalent; additional education or certification in mental health or related fields is a plus.
• Spanish/English Bi-Lingual (Preferred but Not Required).
• Previous experience in a front desk or administrative support role, preferably in a healthcare or mental health setting.
• Ability to maintain confidentiality and adhere to ethical standards.
• Ability to work collaboratively in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Strong organizational and multitasking skills with attention to detail.
• Proficient in Microsoft Office Suite and electronic health records (EHR) systems.
• Excellent communication and interpersonal skills; ability to work with individuals experiencing crisis or behavioral health issues with sensitivity and professionalism
• Staying compliant on all trainings and immunizations.
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check.

Physical Requirements:

• This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.