CLIENT-FOCUSED ADMINISTRATIVE OPPORTUNITY TO PROMOTE LIFE-CHANGING WELLNESS!

SIGN-ON BONUS! NO WEEKENDS! TUITION REIMBURSEMENT!

Welcome to David Lawrence Centers for Behavioral Health (DLC), where we provide life-saving and life-changing behavioral health care through the help of the industry's most skilled professionals.

Headquartered in Naples, Florida, DLC is a respected leader in the behavioral health field, providing comprehensive and innovative mental health and substance use treatment services.

Celebrating over 50 years of service to the region, DLC is a not-for-profit organization, overseen by a volunteer board of community leaders, and is accredited by The Joint Commission.

Serving adults, children and families, DLC provided more than 315,000 prevention, intervention and treatment services in the last year.

Program Support Specialist (PSS): Outpatient Services [# 216]

Our Outpatient Services Program is a clinic-based environment that provides extensive and imperative services to Collier County residents in need that might not otherwise have access to mental health and wellness resources.

This position is part of a pivotal team that serves as one of the first points of contact for our Clients. If you are motivated by an opportunity to contribute to life-changing wellness, we encourage you to explore. A strong commitment to Client service and an ability to remain organized are requirements for success in this role.

POSITION DETAILS:

- Front desk, checkout desk, phone and face-to-face interactions with potential Clients.

- Telephone communication and assistance with insurance or financial issues.

- Obtaining relevant and accurate Client information to ensure their access to care in a compassionate and timely manner. 

- Confidently identifying Clients that are in active crisis and initiating the appropriate action.

- Utilizing "full-throttle" communication skills that portray the care you take for your work in writing, correspondence via phone and the smile in your voice during conversation. 

- Taking initiative to use all hours of your day in solving problems, taking on special projects or supporting other team members. 

- Detecting and remedying any mistake or violation of DLC policy through the appropriate channels. 

- Recognizing that every day is a fresh start for your team and your Clients. 

TO BECOME OUR NEXT PROGRAM SUPPORT SPECIALIST: 

- HS Diploma or GED = Required

- 2 years of related experience (or formal training in related field) = Required

- Exceptional customer service skills that focus on meeting needs = Required

- Desire to combine independent work with team support = Required

- Ability to balance the highs and lows of a demanding work environment = Required

- A communication style that can stand up to sometimes taxing client interactions = Required

- Spanish Bilingual = Preferred

- Microsoft Office 365 (Including Teams/Video Conferencing) & Electronic Medical Records = Strongly Preferred

- Staying compliant on all trainings and immunizations = Required

- Ability to pass a Level II DCF Mental Health Fingerprinting, Drug Screen and Local Criminal Check = Required

LOGISTICS & COMPENSATION:

- Full-Time Hourly/Non-Exempt position
~ 9AM-6PM Monday Through Thursday
~ 8AM-3PM on Fridays
~ NO Weekends or Holidays!

- COMPREHENSIVE benefits outside of competitive salary include:
~ Exciting 401(k) w/Employer Match
~ Employer Paid Life/AD&D
~ Generous PTO & Paid Holidays
~ Medical/Dental/Vision Insurance
~ Diverse discounts with local businesses
~ DLC-sponsored Health & Wellness Initiatives and EAP
~ Extensive Tuition/Licensure Reimbursement Plans/Loan Forgiveness

ADDITIONAL REWARDS:

DLC is a symbol of hope for children, adolescents, adults and the elderly residing in Southwest Florida who struggle with mental health and substance use challenges.

Through DLC's work, lives are saved, families are kept together, children succeed, homelessness is reduced, quality of life is returned, and dignity is restored to those in need.

Together we can inspire and create an environment that empowers people towards transformative wellness to achieve what is possible!

If you are interested in making a commitment to providing exceptionally compassionate care and making a powerful difference in the lives of our clients and their families, you may contact Recruiter Angie Wester via angiez@dlcenters.org.