Job Title: Program Support Specialist - Horseshoe Campus

Location: Naples, Florida

Job Type: Hourly/Non-Exempt & Full-Time

Compensation: $16.50-$21.75/hour & Opportunities for Additional Hours in Other Programs

Benefits: Include, but not limited to Medical, 401k, tuition reimbursement, professional development opportunities, etc.

Schedule: Monday-Thursday; 8AM-6PM (NO Fridays) 

Job Summary: DLC's Program Support Specialists serve as the first point of contact for clients, visitors, and staff at our mental health facilities. This role involves providing administrative support, managing communications, and ensuring a welcoming and supportive environment for individuals seeking mental health services.

Key Responsibilities:

- Greeting clients and visitors warmly, ensuring a positive first impression of the facility

- Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments

- Schedule appointments for clients and assist with registration processes

- Maintain accurate and confidential client records in compliance with HIPAA regulations

- Provide information about programs, services, and resources available at the facility

- Assist with administrative tasks such as filing, data entry, and managing office supplies

- Coordinate with clinical staff to ensure smooth operations and effective communication

- Support outreach efforts and community engagement initiatives as needed

- Handle client inquiries and concerns with empathy and professionalism

Qualifications:

- High school diploma or equivalent; additional education or certification in mental health or related fields is a plus

- Spanish/English Bi-Lingual (Preferred But Not Required)

- Previous experience in a front desk or administrative support role, preferably in a healthcare or mental health setting

- Strong communication and interpersonal skills, with a compassionate approach to client interactions

- Proficiency in office software (e.g., Microsoft Office Suite, electronic health records)

- Ability to maintain confidentiality and adhere to ethical standards

- Strong organizational skills and attention to detail

- Ability to work collaboratively in a team-oriented environment