Quality Improvement Specialist: Administration [Position # 1064] SIGN-ON BONUS/NO WEEKENDS!




Welcome to David Lawrence Centers for Behavioral Health (DLC), where we provide life-saving and life-changing behavioral health care through the help of the industry's most skilled professionals.

Headquartered in Naples, Florida, DLC is a respected leader in the behavioral health field, providing comprehensive and innovative mental health and substance use treatment services.

Celebrating over 50 years of service to the region, DLC is a not-for-profit organization, overseen by a volunteer board of community leaders, and is accredited by The Joint Commission.

Serving adults, children and families, DLC provided more than 300,000 prevention, intervention and treatment services in the last year.

Quality Improvement Specialist: Administration [Position # 1064]

Our Quality Improvement department is a fast-paced and dynamic group of skillful professionals who believe in a team spirit where all contributions matter equally.

We are looking to enhance this group with someone who can work closely with Program Directors and Executive Leadership to ensure consistent and proactive improvement of all Center policies and operations.


- Utilizing a team-based approach to reduce risk to clients, visitors, and staff as well as to improve client experiences.

- Pivotal involvement in improving all processes throughout the Center.

- Managing Client Experience and Risk Management related activities.

- Working with Director of Quality Improvement & Organizational Performance to make sure Standards of Care are met.

- Diverse responsibilities in the Center's overall Risk Management strategies.

- Cross training to assist with Monitoring, Licensing, Accreditation, and Policies.


- High School Diploma/GED = Required

- 2 years of risk management and standards evaluation experience = Strongly Preferred

- Ability to operate in compliance with federal, state and accrediting regulatory agencies = Required

- Confidence in handling multiple project deadlines and goals simultaneously = Required

- Ability to work with a diverse collection of colleagues, community partners and regulatory organization representatives = Required

- Exceptional skills in organization (time and information), task prioritization and independent problem solving = Required

- Commitment to carrying out the DLC Charter = Required

- Professional comfort operating in a strongly team-focused environment = Required

- Demonstrated experience providing enthusiastic and efficient internal customer service = Required

- Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Strongly Preferred

- Staying compliant on all trainings and immunizations = Required

- Ability to pass a Level II DCF Mental Health Fingerprinting, Drug Screen and Local Criminal Check = Required


- Full-Time Salaried/Exempt Position
~ Monday-Thursday 8AM-5PM
~ Friday 8AM-3PM

- COMPREHENSIVE benefits outside of competitive salary include:
~ Exciting 401(k) w/Employer Match
~ Employer Paid Life/AD&D
~ Generous PTO & Paid Holidays
~ Medical/Dental/Vision Insurance
~ Diverse discounts with local businesses
~ DLC-sponsored Health & Wellness Initiatives Including EAP
~ Extensive Tuition/Licensure Reimbursement Plans/Loan Forgiveness


DLC is a symbol of hope for children, adolescents, adults and the elderly residing in Southwest Florida who struggle with mental health and substance use challenges.

Through DLC's work, lives are saved, families are kept together, children succeed, homelessness is reduced, quality of life is returned, and dignity is restored to those in need.

Together we can inspire and create an environment that empowers people towards transformative wellness to achieve what is possible!

If you are interested in making a commitment to providing exceptionally compassionate care and making a powerful difference in the lives of our clients and their families, you may contact Recruiter Beth Poulin directly via bethp@dlcenters.org.