Job Title: Behavioral Health Technician (BHT) Supervisor

Location: Naples, Florida

Company: David Lawrence Centers for Behavioral Health

Job Type: Full-Time Hourly/Non-exempt

Schedule: Monday - Friday 8:00am to 4:00pm may include evenings, weekends, holidays, and on-call responsibilities depending on program needs.

Hiring Incentives: Offering a sign-on bonus, immediate PTO accrual, comprehensive medical/dental/vision benefits, 401(k) with employer match, and professional development/tuition assistance.

Job Summary:

The Behavioral Health Tech Supervisor oversees daily operations of BHT Associate Supervisors, Lead BHTs, and BHTs within an inpatient treatment setting. This role ensures the delivery of high-quality client care, supports a safe and therapeutic environment, and upholds compliance with organizational policies and regulatory standards. The supervisor provides hands-on leadership, coaching, scheduling support, and performance oversight for the BHT team while collaborating closely with a multidisciplinary clinical team to promote effective treatment outcomes.

Key Responsibilities:

• Provide direct supervision, guidance, and support to behavioral health technicians.
• Oversee daily operations of the behavioral health milieu to ensure a safe, therapeutic, and structured environment.
• Conduct regular team meetings, coaching sessions, and performance evaluations.
• Train new staff on protocols, safety procedures, documentation standards, and client engagement techniques.
• Support onboarding and competency development for new BHT staff.
• Address performance concerns promptly and professionally, escalating when necessary.
• Promote a positive, trauma-informed, and culturally responsive work environment.
• Ensure BHTs follow treatment plans, behavioral interventions, and crisis-management protocols.
• Support staff in responding to client escalations using de-escalation and safety techniques.
• Monitor the milieu to maintain a safe, therapeutic environment for clients and staff.
• Coordinate and manage ordering of milieu supplies, equipment, and materials to maintain readiness and compliance with organizational standards.
• Assist with client admissions, discharges, and transitions as needed.
• Create and manage staff schedules to ensure adequate coverage across all shifts.
• Monitor staffing levels, assign BHT coverage, and adjust workflows to meet patient acuity and milieu needs.
• Ensure all BHTs follow milieu protocols, safety procedures, and documentation requirements.
• Review documentation for accuracy, completeness, and compliance with regulatory standards.
• Coordinate with clinical leadership to implement program improvements and workflow efficiencies.
• Ensure adherence to HIPAA, state regulations, and organizational policies.
• Serve as a liaison between BHTs and clinical/administrative leadership.
• Communicate updates, concerns, and client-related issues promptly and professionally.
• Participate in interdisciplinary team meetings and contribute to care planning discussions.
• Maintains professional and ethical boundaries with clients and co-workers as per DLC Handbook and policy.
• Review, investigate, and address all incident reports, ensuring accuracy, timeliness, and adherence to policy.
• Identify trends in incidents and collaborate with leadership to implement corrective actions.
• Respond to and manage critical QI (Quality Improvement) needs, including safety concerns, compliance gaps, and process improvements.
• Participate in root-cause analyses, debriefings, and follow-up actions after significant events.
• Ensure documentation meets regulatory, accreditation, and organizational standards.
• Develop, coordinate, and deliver ongoing training to ensure BHTs maintain required competencies and skill sets.
• Identify staff learning needs through observation, performance trends, and incident review.
• Facilitate training on crisis intervention, de-escalation, trauma-informed care, documentation standards, and milieu management.
• Maintain training records, track completion of mandatory education, and ensure compliance with organizational and regulatory requirements.
• Mentor staff in professional growth, encouraging advancement of clinical, communication, and leadership skills.
• Collaborate with clinical educators and leadership to update training materials and implement new educational initiatives.

Qualifications:

• Bachelor's degree in Behavioral Health, Psychology, Social Work, or a related human-services field.
• Five (5) years of prior experience in behavioral health, mental health, or substance-use treatment settings.
• Demonstrated leadership experience with the ability to supervise, coach, and support staff in a fast-paced, dynamic milieu environment.
• Strong understanding of behavioral health principles, including crisis intervention, behavioral observation, trauma-informed care, and therapeutic boundaries.
• Proven ability to apply safety principles and maintain a secure, structured milieu for individuals with mental health and/or substance use disorders.
• Excellent communication skills, including clear documentation, professional interaction, and effective de-escalation techniques.
• Moderate to advanced skills and competencies related to job duties, including:
• Crisis intervention and de-escalation
• Behavioral observation and documentation
• Milieu management
• Professional boundaries and ethics
• Patient engagement and support
• Ability to work effectively in a fast-paced environment with shifting priorities and high acuity.
• Physical requirements may include: standing and walking for extended periods, assisting with patient mobility, responding quickly to emergencies, and performing crisis-intervention techniques as needed.
• Schedule requirements may include evenings, weekends, holidays, and on-call responsibilities depending on program needs.
• Microsoft Office 365 skills (Including Teams/Video Conferencing) = Strongly Preferred
• Experience working with Electronic Medical Records (EMR) systems.
• Staying compliant on all training and immunizations.
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check

Physical Requirements:

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.