Position Details

Program Support Specialist Front Desk

Job Title: Program Support Specialist Front Desk

Location: Naples, Florida

Company: David Lawrence Centers

Job Type: Full Time/Non-Exempt

Schedule: Monday to Thursday 9:00am to 6:00pm and Friday 8:00am to 3:00pm.

Hiring Incentives: Offering a sign-on bonus, immediate PTO accrual, comprehensive medical/dental/vision benefits, 401(k) with employer match, and professional development/tuition assistance.

Job Summary:

The Program Support Front Desk position serves as the first point of contact for clients, visitors, and staff at our mental health facility. This role involves providing administrative support, managing communications, and ensuring a welcoming and supportive environment for individuals seeking mental health services.

Key Responsibilities:

  • Greeting clients and visitors warmly, ensuring a positive first impression of the facility.
  • Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments.
  • Manage client check-ins and check-outs. Collect identification and required documentation.
  • Collect payments; Accurately input payment details into the system.
  • Balance the cash drawer or payment log at the end of each shift.
  • Schedule appointments for clients and assist with registration processes.
  • Maintain accurate and confidential client records in compliance with HIPAA regulations.
  • Provide information about programs, services, and resources available at the facility.
  • Assist with administrative tasks such as filing, data entry, and managing office supplies.
  • Coordinate with clinical staff to ensure smooth operations and effective communication.
  • Support outreach efforts and community engagement initiatives as needed.
  • Handle client inquiries and concerns with empathy and professionalism.

Qualifications:

  • High school diploma or equivalent; additional education or certification in mental health or related fields is a plus.
  • Spanish/English Bi-Lingual-Preferred.
  • Previous experience in a front desk or administrative support role, preferably in a healthcare or mental health setting.
  • Strong communication and interpersonal skills, with a compassionate approach to client interactions.
  • Ability to maintain confidentiality and adhere to ethical standards.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively in a team-oriented environment.
  • Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Strongly Preferred.
  • Staying compliant on all training and immunizations.
  • Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check.

Physical Requirements:

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.