Position Title: Financial Counselor (FC)

Departments& Schedules:  Crisis Stabilization Unit (Mental Health): Sunday-Thursday, 8AM-4PM OR  Crossroads Continuum (Substance Use): Monday-Thursday, 8AM-4:30PM & Friday 8AM-3PM

Location: Naples, Florida

Employment Type: Full-Time/Hourly & Non-Exempt

Salary: $19-$24/Hour (Based on experience)

Reports To: Practice Manager 

Benefits: Medical/Dental/Vision

Incentives: Sign-On Bonus,401k, EAP, Tuition Reimbursement, Wellness Programs, Professional Development Assistance, and others. 

Position Summary: FC's are responsible for providing financial guidance and support to Clients and families navigating mental health and substance use crises. The role involves working closely with Clients, care providers, and insurance companies to assess financial obligations, explain treatment costs, and help Clients explore funding options.  FC's ensure that Clients understand their financial responsibilities while also offering compassionate support during what are often high-stress situations.

Key Responsibilities:

• Patient Financial Assessment:

• Meet with patients and families to assess their financial situation.

• Provide a clear explanation of costs related to mental health and substance use treatments.

• Review and verify insurance coverage, including copayments, deductibles, and out-of-pocket expenses.

• Financial Assistance:

• Assist patients in applying for sliding scale programs.

• Identify alternative funding sources, such as state, federal, or community assistance programs.

• Insurance Liaison:

• Collaborate with insurance companies to verify coverage and resolve billing issues.

• Obtain pre-authorizations and ensure that all treatments are properly documented for insurance claims.

• Crisis Support:

• Provide empathetic support and financial counseling in a manner sensitive to the emotional and mental health needs of patients and their families.

• Help reduce financial stress by providing clear communication and assistance during the crisis period

• Documentation:

• Maintain detailed records of patient insurance verifications, and payment agreements

• Ensure confidentiality of patient financial information in compliance with HIPAA and other regulatory standards

Qualifications:

• Education:

• High School Diploma or equivalent=required

• Associate's or Bachelor's Degree in Finance, Accounting, or a related field=preferred

• Experience:

• Minimum of 2 years of experience in a healthcare setting, preferably in financial counseling or billing=Required

• Experience working with mental health or substance use treatment centers is a plus=Preferred

• Skills:

• Strong understanding of, insurance processes, and financial assistance programs

• Excellent communication and interpersonal skills, with the ability to explain complex financial concepts clearly and compassionately

• Ability to handle sensitive financial information with discretion and professionalism

• Microsoft Office Suite

Key Competencies:

• Empathy and compassion when dealing with individuals in crisis situations

• Strong problem-solving skills and attention to detail

• Ability to work independently and within a team setting

• Adaptability and emotional resilience in high-stress situations