Job Title: Help Desk Technician
Location: Naples, Florida
Company: David Lawrence Centers For Behavioral Health
Job Type: Full-Time & Hourly/Non-Exempt
Salary: $22-24 Per Hour (Plus Enhanced On-Call Hourly Rate)
Hiring Incentives: $1,000 Sign on Bonus; PTO
W/In 90 days, Full Benefits, 401k, Professional Development & Tuition
Programs.
Job Summary: This position is a fast-paced and imperative component to our organization; task prioritization is constantly shifting, and multiple hats are worn. It is a great opportunity for IT-minded individuals that have the skills to maintain a calm and professional attitude when handling multiple projects as they provide a high level of internal Customer Service.
Key Responsibilities:
- On-site and remote help desk technical support to assist staff in troubleshooting their computer hardware and/or software.
- Gathering and providing necessary information to IT Director to efficiently diagnose and resolve the issue within the scope of IT Standards if needed.
- Providing End User Setup and support on the installation of new hardware, software, and phone systems within all facilities.
- Maintaining documentation on equipment adds/moves/disposal of IT related equipment.
- Identifying and learning appropriate software and hardware used and supported by the organization.
- Performing hands-on fixes at the network/desktop level, including installing and upgrading software and configuring systems and applications.
- Providing on-site training on network hardware and software systems as defined by IT standard operating procedures.
- Troubleshooting/resolving network outages and interruptions.
- Supplying IT On-Call 24/7 after hours support (on rotation).
Qualifications:
Technical Skills Targeted
- Excellent network/computer diagnostic skills = Required
- Experience with (= Required):
o Help Desk ticket systems
o Desktop and network security
o Microsoft Office 365 applications/configuration
(Including Teams)
o Telecommunications systems
- Deep understanding of Desktop Operating System (Windows 10 Professional) deployment, configuration and administration = Required
- Working knowledge of Microsoft Windows Server 2008/2012/2016 technologies (O365, Exchange, Active Directory, Azure, etc.) = Required
- Experience supporting and troubleshooting of PC Desktops, laptops, printers, copiers, iPads, iPhones and Android Mobile devices in an enterprise environment = Required
- Experience working with outside vendors on Networking, Telecommunications, Audio/Visual, Printer/Copier support and completion of projects = Required
- Industry Certifications (a plus but not required!):
o Network /A /Security
o Microsoft Technology Associate (MTP)
o Microsoft Certified IT Professional (MCITP)
o Microsoft Certified Desktop Support Technician
(MCDST)
Additional Requirements
- A degree in Computer Science, Management Information Systems or a related field = Required (A combination of HS/GED, Technical/Vocational Certificates and job experience MAY be substituted)
- Active/Clear FL Driver's License = Required
- Availability to work overtime when needed = Required
- Effective skills in task prioritization, management and organization = Required
- Consistent and conscientious communication style (verbal and written) = Required
- Proven analytical and problem-solving abilities = Required
- Comfortable working both independently and in a group = Required
- Ability to assess, negotiate and resolve complex issues/questions = Required
- Service-focused attitude with the ability to assess individual circumstances = Required
- Dedication to meeting and exceeding end user expectations = Required
- Staying compliant on all trainings and immunizations = Required
- Ability to pass a Level II DCF Mental Health Fingerprinting, Drug Screen and Local Criminal Check = Required