Job Title: Supervisor, Adult Community Services

Location: Naples, Florida

Job Type: Exempt/Full-Time

Salary: $50,000-$58,000

Benefits: Include but not limited to: Medical, 401k, tuition reimbursement

Schedule: Standard Business hours. Evenings/weekends based on client and program needs

Position Summary:

The Supervisor for Adult Case Managers is responsible for overseeing the day-to-day operations and activities of the adult case management team. This role involves providing leadership, guidance, and supervision to case managers, ensuring that services are delivered effectively and consistently to clients. The Supervisor ensures compliance with organizational policies, regulations, and standards, while promoting high-quality care and support for adults in need of case management services.

The ideal candidate will have experience in social services, mental health, or related fields, and possess strong leadership, communication, and problem-solving skills.

Key Responsibilities:

• Leadership and Supervision:
• Provide direct supervision, coaching, and support to adult case managers, ensuring team effectiveness and adherence to best practices.
• Conduct regular team meetings and one-on-one supervision to monitor performance, discuss caseloads, and resolve issues.
• Serve as a resource for case managers in developing service plans and resolving complex client situations.
• Case Management Oversight:
• Review and approve individualized service plans, case notes, and documentation to ensure quality and compliance.
• Assist with managing high-priority or crisis cases, providing additional oversight and support as needed.
• Ensure proper allocation and assignment of cases to case managers based on workload and expertise.
• Training and Development:
• Identify training needs for case managers and coordinate ongoing professional development opportunities.
• Provide orientation and training for new case managers to ensure proper onboarding.
• Quality Assurance & Compliance:
• Monitor adherence to organizational policies, accreditation standards, and legal regulations, ensuring that the case management process meets all requirements.
• Conduct regular audits of case files to ensure completeness and accuracy.
• Implement corrective action plans when necessary to address performance issues or compliance gaps.
• Collaboration and Advocacy:
• Liaise with other departments, community organizations, and external partners to coordinate services for clients.
• Advocate for resources and services on behalf of clients, ensuring that their needs are met.
• Reporting and Evaluation:
• Prepare reports and presentations on program performance, outcomes, and client needs for senior leadership.
• Use data to evaluate the effectiveness of case management services and recommend improvements.

Qualifications:

• Education:
• Bachelor's or Master's degree in Social Work, Psychology, Counseling, or a related field-Required
• Experience:
• Minimum of 3 years of experience in case management or social services, with at least 1-2 years in a supervisory or leadership role.
• Experience working with adult populations, especially those with mental health, substance abuse, or housing needs, is strongly preferred.

Key Skills and Competencies:

• Strong leadership and team management skills.
• In-depth knowledge of case management principles, service coordination, and community resources.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to work independently and handle multiple priorities.
• Problem-solving and conflict resolution abilities.
• Compassionate and client-centered approach.